As a servant leader with over 15 years in various Customer Service roles, I empower teams by promoting sustainable practices and innovative strategies. By integrating neuroscience into scrum and change management, I can help others reduce pressure in fast-paced environments. I've gained a reputation for uniting people and fostering continuous improvement. Every interaction is a chance to build meaningful connections and achieve collective success. Enabling people to master the art of holistic thinking and integrate it seamlessly into their actions. HIGHLIGHTS: • Developed and scaled a new Community of Practice model to grow ownership to 120 active members. • Established agile based delivery to an operational team that accelerated delivery to 64 initiatives within 12 months. • Coached and successfully implemented new ways of working, across both a technical operations team and a frontline service delivery team. • Championed continuous improvement culture and methods to improve delivery and staff experience. KEY SKILLS: Agile Methodologies: Experienced in the use of agile methodologies to guide delivery and improvement. Knowledge in Agile Change Management behavioral model Community Building: Effective at building and facilitating common interest groups to better the collective knowledge and ownership of the group. Facilitation and Communication: Adept at facilitating diverse groups and ensuring clear purpose and direction is communicated. Networking and Relationship Management : Builds productive relationships and grows networks for mutual benefit. Continuous Improvement: Creates the culture and environment to relentlessly drive continuous improvement and embrace new ways of working.
To help and guide mentees to discover their talent and excel their passions, empowering them to reach their potentials
Created a digital community of practice growing over 120 active members and helped them to be sustainable
"Please select the option that best suits your needs, then follow the guided steps to book and make your payment. However, please do not pay directly without first having a free consultation. Discuss your goals with your mentor, set up specific plans, and then proceed. We care about you and your future."
Login or register to join the conversation.
Ask me any career questions, I'll get back to you shortly.
0 comments