Resort Manager – Ikanui, Taupo - Primeproperty Group - Taupo, Bay of Plenty, New Zealand

About Us: Ikanui Taupo is part of the Prime Hotels Group. At Prime Hotels, we are creative and, on a journey to build a strong New Zealand brand of genuine, hospitality-hearted properties! We have a culture of respect, teamwork and support at every level as well strong drive to grow our people as we grow our brand. Situated in the heart of beautiful Taupo, our 28-room Resort is known for its friendly atmosphere, exceptional service, and lake front location. We are looking for an enthusiastic, highly motivated individual to join our team as Resort Manager. This is an exciting opportunity for someone looking to take the next step in their hospitality career while making a lasting impact on guest experiences in a small yet dynamic environment. Role Overview: As Resort Manager, you will oversee the daily operations of the resort, ensuring that all aspects of guest services, housekeeping, and property management run smoothly. Your extensive background in housekeeping and passion for hospitality will be central to maintaining high standards and creating a welcoming atmosphere for our guests. Key Responsibilities : Leadership & Team Management: Lead and manage a small, dedicated team. Motivate, train, and develop team members to ensure a high level of service. Housekeeping Oversight: Ensure the property is impeccably maintained to meet the highest standards of cleanliness and guest comfort and meet productivity targets. Guest Experience: Handle guest inquiries, requests, and complaints promptly, ensuring a seamless and enjoyable stay for all guests. Operational Management: Oversee booking system, check-ins/check-outs, and ensure smooth day-to-day operations. Budget & Stock Control: Assist with budgeting and maintaining inventory for supplies and amenities, ensuring cost control while delivering top-quality service. Health & Safety: Ensure compliance with health and safety regulations to ensure a safe working environment. Proactively identify potential hazards and work with the team to implement corrective measures. Key Requirements: Problem-Solving: Ability to address issues quickly and effectively, ensuring the smooth operation of the resort – a can-do attitude with plenty of initiative. Extensive Housekeeping Experience: A strong background in housekeeping management is essential. Experience in supervising housekeeping staff and ensuring cleanliness and maintenance of rooms and common areas is a must. Proven Productivity & Performance: Demonstrated ability to consistently meet or exceed performance targets and deadlines. You should be able to efficiently manage multiple tasks, prioritize effectively and show initiative to drive results while maintaining high quality standards. Leadership Skills: Previous experience in a leadership or managerial role within the hospitality or motel industry is highly preferred. Guest-Focused: Passionate about delivering excellent customer service and creating a welcoming, comfortable environment. Organized & Detail-Oriented: Strong organizational skills, with the ability to manage multiple tasks while maintaining attention to detail. Strong Communication: Excellent interpersonal and communication skills, both with staff and guests. What we offer: Subsidised onsite accommodation in a 2-bedroom apartment. A positive working environment in a small and supportive team! Competitive payrates. Rewards and recognition programme. Accommodation and Food & Beverage discounts at our full portfolio of properties in the most beautiful North Island locations! The chance to live and work in the stunning Lake Taupo Region